FAQS

Creating Your Account or About Order

How do I create an account or place an Order Online?

 

Login and register

Registered customers with a valid email and password please directly enter your email or username + password to login

New Customers are welcome to register by following instructions, or you can directly shop goods on the website without registering

 

What happen if I forget my password?

Submit your email or username and a temporal password will be email to you. Or click here…

 

How to contact us faster?

Should you have problem, we are here to help and make things right ASAP/for you

Please go ahead and contact us from either our messenger or through social media

Google mail: mellyshapewear@gmail.com

Messenger:

Facebook:

Instagram:

 

When you contact us, please have your Order number handy. Our order numbers begin with MSW. Please validate and give your order number for example “MSW-100001” to our support staff for quick and better resolution

 

Can I place an order or Exchange over the phone?

Yes! Please call us at 647-677-3681 and we will be happy to take your order or exchange request

 

About Product:

 

Can I add multiple products into my shopping cart?

Yes, you can add as many products you need in your shopping bag .click product reference number on the quick order link you want to order and add to card.

 

How do I find the Product that I am interested in?

You can do this in many ways. You can navigate over the menu bar and select either by category or more specifically filter by subcategories. You won’t miss to find your product of interest. You can equally find the product you need by product ID or type what you want directly on the search box such as; Waist Trainer, pants trainer, bodysuit etc. and you will be good to go.

 

 

 

About Payment:

 

What payment options are available online?

We accept the following payment method:

PayPal

Visa

Master card

Stripe

 

Payment:


How Can I Pay For My Orders?

You may pay with a debit or credit card as well as with your PayPal account. Your card will be charged within 3-5 business days of shipping your product.

 

Are the Prices before or After Tax?

All Prices are before tax, so go ahead and shop.

 

Return and Exchange:

 

How Do I Place An Order Online?

Shopping or ordering is easy and quick

  1. Click “add to cart” from either the quick page  or from the product page your to add to  Shopping cart,

  2. To view the items in your Shopping cart click on the Shopping cart icon in the upper right corner of the page.

  3. Review all items in your shopping cart - if you’re all done and ready to close your order, click on ‘CHECKOUT’.

  4. Proceed to payment by filling out all the required fields in the checkout page and then click on ‘Continue to Shipping Method’.

  5. Choose your preferred shipping method and courier, once ready, click on ‘Continue to Payment Method’.

  6. Click on “Proceed to Checkout” to complete your purchase

 

 

I Would Like To Cancel My Order. What Can I Do?

 

Order fulfilment are process at high velocity. Cancelling after ordering is impossible. Nonetheless, we are always ready to facilitate your return for refund or exchange after placing an order. Please review our return, refund/exchange policy by clicking here for more information regarding returns.

 

 

 

Shipping and Return:

 

What is the shipping Cost for my order?

Please review our shipping rates page to calculate the shipping/// after confirming the address, the system will automatically recommend several modes of transportation and the corresponding freight for your choice.

 

How do I make a return or exchange?

Please review our return and exchange policy by clicking here

 

Can I make a return or exchange at MSW store or address?

Yes, you can make a return or exchange at our business address. Click here to view location

 

  • How long it takes to receive your refund, replacement product, or store credit

  • Any shipping fees the customer will need to pay

 

Order Status:

After placing your order, an email will be immediately send to your inbox with a detailed summary of your order. Once your order has been shipped, we will send you another email with your tracking number.

Click here to track the status of your order. You will need to provide your order number and email address. If you need more help please contact us for assistance.

 

After your package is sent, we will provide you a tracking number, so you check where is your package.